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Strategies for resolving team conflicts

What are some of the efficient strategies for resolving team conflicts (please don't give me a cliche answer such as "communicate, communicate, communicate")?

I am currently in a dilemma as there are many team conflicts on my project which is leading to very low productivity and I can't seem to find a way to resolve them.
asked 10 years ago by anonymous

1 Answer

Often you may find the team tries to draw you into the conflict.  My strategy is to first push it back on them to resolve their own issues.  If that doesn't work (I find it often does since I appear to be not taking side and getting drawn in) and they return to me for resolution, I patiently listen to both sides and then facilitate developing a plan they can agree on to resolve the problem.  Mediation is very similar to negotiation in this respect.  Unlike either, I have a vested interest in getting this resolved, so if they can't agree, we will agree to disagree and set some boundaries on what appropriate behaviors will be going forward.
answered 10 years ago by sdcapmp (45,840 points)

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