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What are the advantages and disadvantages of using mail as a communication tool?

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According to your experience (as a project manager) what are the advantages and disadvantages of email as communication tool when managing projects (e.g. communicating to team members and stakeholders)?
asked 8 years ago by anonymous

1 Answer

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The advantages of using mail as a communication tool when managing projects are:

- It is fast
- It is convenient (everyone has email)
- It is easy to use, to read, and to reply to
- It is efficient for short exchanges

The disadvantages of using mail as a communication tool are:

- Can get messy quite fast
- Can lead to conflicts (as emails look dry and hide the emotions)
- Can lead to misunderstandings (people might misread an email and start "assuming")
- Unable to properly formulate complex requests

Note that all the advantages of using email are now obsolete, as people are using online PM tools to communicate efficiently.
answered 8 years ago by FastProjectManager (10,100 points)

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