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How do you reach an agreement to a criteria for quality?

I want to know what is the procedure for reaching an agreement among the stakeholders and what really defines quality. I'm asking this question because it seems that the criteria for quality vary greatly from one stakeholder to the other, from one client to the other, and from one project manager to the other.

In your opinion, should the project manager have a final say on the criteria that define quality?
asked 7 years ago by anonymous edited 7 years ago by MaplePM

1 Answer

One good approach would be to conduct a facilitated meeting to collect and record all the ideas (e.g. brainstorming). Then, organize the ideas into a more digestible form and have another meeting until a consensus is reached.

Who has the final say on quality will vary greatly by industry.  For example, at NASA, we know from past incidents that management can override project managers and engineers.  In Pharma in the US, the FDA usually has the final say.  Generally the best approach is for the project manager to facilitate reaching a consensus on quality with the project team, then making a recommendation to the project sponsor.  The project sponsor will suggest next steps.
answered 7 years ago by sdcapmp (45,840 points)

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