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Spoken vs written communication

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In project management, how does a spoken (or oral) communication compare to written communication. Which one is more efficient? Does the saying "If it's not written, it didn't happen" apply the PM world? And if that saying is true, should the project manager restrict all his communication with the stakeholders and the team members to emails?
asked 8 years ago by anonymous

1 Answer

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Times have certainly changed with respect to communications.  The PMBOK Guide and other PM resources tell us the difference between formal (letters, written reports, major presentations) and informal (emails, phone calls) communications. Unfortunately in our instant communication age, emails and IMs often replace what should be more formal communications.

Emails may be fine for some companies and some project teams, however before making the assumption that emails will suffice for all, I would make a formal list of all the stakeholders, the communications they need to receive, and by what means they should receive them.  Remember that often you are not just updating stakeholders on project progress -- you are often "selling" them that your project is going to provide useful results for them.
answered 8 years ago by sdcapmp (45,840 points)

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