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Who is responsible for the project handover to the customer?

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I'm talking about a medium-sized project (total cost about $1 million) in a medium sized company. Who is responsible for handing over that project to the customer? Is it:

the project manager: As he's the one who was actively managing the project
the program manager: because of his seniority and high level involvement on the project
or the project sponsor: because of his seniority and awareness of the major issues facing the project
asked 7 years ago by anonymous

1 Answer

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In almost all cases, it's usually the project manager who's responsible for the handover of the project. This is because the person handing over the project has to have a vast knowledge about it and be aware of all the details and the requirements. Both the program manager and the project sponsor are not that informed when it comes to that level of knowledge about the project.

Project handovers usually include test scripts that the client has to perform as part of the acceptance, imagine a project sponsor or a program manager doing this...

This is definitely the job of the project manager.
answered 7 years ago by TheProjectManager (2,630 points)

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